Support

This module enables the admin to view and manage support tickets raised by players. It ensures smooth communication between players and platform administrators by resolving their technical or gameplay-related issues.

Displays all support tickets submitted by players, including key ticket details like player name, subject, message, status, and creation time.

Field Name	Description
Player Name	The username of the player who submitted the support query.
Subject	A brief title summarizing the player’s issue or request.
Message	The full message content entered by the player while submitting the ticket.
Status	Current state of the ticket: Open or Resolved.
Created At	Timestamp when the ticket was created. Format: DD Month YYYY - HH:MM.
Action	Admin action icon to open and view full ticket details.

View Ticket Page

Upon clicking on a ticket, the admin can see all message details and update the ticket’s resolution status.

Field Name	Description
Subject	Auto-filled subject from the original ticket.
Message	The player’s full message or complaint.
Open At	Timestamp when the ticket was submitted by the user.
Status	A dropdown menu to update ticket status to either Open or Resolved.
Save Button	Saves the updated status for the selected support ticket.

Functional Flow

1. A player submits a query from the user panel (typically from their dashboard or help center).

2. The support ticket appears in the admin’s Support module list.

3. Admin opens the ticket to view full details.

4. Admin can change the ticket’s status after reviewing the message.

5. Once the issue is resolved, the status can be updated to Resolved.

Admin Actions Summary:

• Monitor open issues from players.

• Track conversation history using subject/message.

• Update support status to ensure resolution tracking.

• Search/filter tickets by keywords or player name using the search bar.

This module provides a streamlined way for administrators to handle support requests, ensuring that player issues are addressed promptly and efficiently, thereby improving the overall player experience.