Support
The Support Management Module allows administrators to handle player support requests efficiently, enabling them to view, manage, and resolve support tickets.
Components used for Support Management Module:
Player Name: The name of the player who submitted the support request.
Subject: The subject or title of the support request.
Message: A brief overview or snippet of the message content.
Status: The current status of the support ticket (Open or Resolved).
Created At (Date and Time): The date and time when the support ticket was created.
Action: Action buttons to change the status of the support ticket (Open or Resolved).
Show Entries: Dropdown menu to select the number of entries to display per page (10, 20).
View Support Tickets: Administrators can view a list of support tickets in a tabular format, displaying details such as the player's name, subject, message snippet, status, creation date and time, and available actions.
Manage Support Tickets: Administrators can change the status of support tickets by using the action buttons to mark tickets as Open or Resolved.
This module provides a streamlined way for administrators to handle support requests, ensuring that player issues are addressed promptly and efficiently, thereby improving the overall player experience.
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